Efficient e-mail communication
About this training
Do you suffer from unclear or lengthy emails from colleagues? Or an flooded mailbox with many unnecessary messages in cc? Did you ever have difficulties solving a conflict via mail? Do you spend too much time managing your mail traffic? Are your mails misinterpreted by others because your message does not come across clearly?
Email is an effective communication tool, but it can also be a burden or even a source of annoyance if improperly used. In this hands-on workshop you will learn how to use email more efficiently, how to formulate your message clearly and how to gain more time by applying some simple rules.
Program
- It’s elementary: the basic rules
- Writing a clear topic
- Using a proper salutation
- Dealing with CC and BCC fields
- Guaranteed a response to your email by including a clear call to action.
- Responsiveness
- What is urgent / not urgent
- Crafting a clear message: say more with less words
- Using the correct register: formal or informal?
- How to deal with emoticons
- Keeping the balance subjective and objective language
- Rewriting vague, too long or subjective emails
- Using proper netiquette
- Rules for a smooth spelling and grammar
Target group
Any professional who wants a more efficient and productive way to deal with email.
Approach
This practical course in business writing skills is case-study-based to ensure relevance to the workplace.
Trainers
Results
After this training, you will handle email more efficiently, productively, and effectively. You will be able to:
- Compose an email correctly according to internationally accepted standards.
- Manage your email traffic efficiently by dedicating only 1 or 2 moments per day to it, resulting in significant time savings.
- Formulate a clear, objective, and professional message in a format that immediately guides the reader to your core message.
- Process emails quickly and easily.
- Express yourself more constructively and effectively in an email.
- Ensure that your email gets read.
- Contribute to reducing email overload.
Testimonials
“I wanted to gain insights and techniques around drafting professional emails. My expectations were definitely met. I received many tips and tricks that I will use in practice. My score for this training: 100/100”
Lore HendrickxConstructiv
“I really enjoyed the way the training was given. The trainer makes the workshop engaging and he is able to keep everyone's focus. I especially remember that it is important not to bring the content in a negative way but rather to phrase it in a positive way and focus on what is important.”
Marianne VanoucheAntalis
