Efficient e-mail communication
Program
Do you suffer from unclear or lengthy emails from colleagues? Or an flooded mailbox with many unnecessary messages in cc? Did you ever have difficulties solving a conflict via mail? Do you spend too much time managing your mail traffic? Are your mails misinterpreted by others because your message does not come across clearly?
Email is an effective communication tool, but it can also be a burden or even a source of annoyance if improperly used. In this hands-on workshop you will learn how to use email more efficiently, how to formulate your message clearly and how to gain more time by applying some simple rules.
- It’s elementary: the basic rules
- Writing a clear topic
- Using a proper salutation
- Dealing with CC and BCC fields
- Using threads
- Responsiveness
- What is urgent / not urgent
- Crafting a clear message: say more with less words
- Using the correct register: formal or informal?
- How to deal with emoticons
- Keeping the balance subjective and objective language
- Rewriting vague, too long or subjective emails
- Using proper netiquette
- Rules for a smooth spelling and grammar
